All items ordered with Illamasqua are subject to stock availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we'll get in touch to let you know.
It's easy to place an order with us. Log-in to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click 'Buy Now'. You can either carry on shopping or click 'View Basket' if you've got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
If there is anything we might be able to do that means you don't have to cancel, then you can contact our Customer Service team through your account to see if they can help.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We'll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order has already been processes and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible, without delay.
You can visit our Returns Policy to help you get the order back to us instead.
If you're seeing the status 'Payment Problem' on one or more of your orders then this means that we need you to check the payment information that has been submitted.
Click onto the order and you should see an option to resolve the problem. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help.
If you want to add new payment details then you’ll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite Illamasqua products with ease. You can manage your saved payment cards by clicking into 'Payment Cards' under Account Settings in your account.
Once you've found all the items that you want then click the bag icon in the drop right of your screen, you'll see a box located below your list of items which says 'Got a discount code? Enter it here'.
Add your discount code into this box and click 'Add' to apply the discount.
If the code doesn't work then you'll need to check that you're not trying to use more than one offer and none of the items are on our exclusions list.
If you have any problems entering the code then you can contact our Customer Service team through your account.