From Kate Massarella, Brand Director of Illamasqua:
About a month ago, Wayne Goss bought to our attention a payoff issue with a small number of our Powder Eye Shadows. I am pleased to say that we feel we have got to the bottom of this after a period of detailed testing and analysis. The issue was one of over-pressing on a small batch of the shadows, i.e. the powder was too heavily pressed, which damaged the payoff despite the product still being of great quality and as highly pigmented as all of our shadows. We now have a new system in place that we are confident will avoid pressing issues going forward. I hope this answers all concerns on this issue and want to thank those of you who bought this to our attention.