Terms
Cancelling or Amending your Order
Unfortunately, Illamasqua is unable to cancel or amend any order once they have been placed. You can however return your order to us once you have received it subject to our returns policy, which can be viewed at the bottom of this page.
20% Off School Courses Promotion
Promo code cannot be used in conjunction with any other promotions and is only applicable against the courses detailed in the e-mail. The promotion is due to end on Tuesday 14th February 2012 at 11.59pm GMT, and applies to one transaction only. Please note professional or student discount does not apply to this offer. Illamasqua reserves the right to remove the promotion at any time without prior notice. The offer is not open to Illamasqua employees or Illamasqua professional account holders. It is non-transferable and has no cash value. Illamasqua reserves the right to refuse. Promoter: Illamasqua Ltd, 6-8 Amwell Street, London, EC1R 1UQ www.illamasqua.com
Artist Recommended Products 10% Discount
10% Loyalty Discount - Available to registered Illamasqua members only. This offer does not apply to professionals or Illamasqua employees. 10% discount will be automatically applied on the third order, and every order thereafter until offer closing date. This offer can only be redeemed at www.illamasqua.com and the 20 Beak Street flagship location, but cannot be redeemed at any other retail outlet. To redeem your discount at 20 Beak Street you will require valid photographic identification. Not valid in conjunction with any other offer. The 10% discount is on the Illamasqua products ordered only and is not valid against delivery. Valid until 31st August 2011. This offer is not transferable and can only be used by the person whose name was given as the intended recipient. This offer has no cash value. Illamasqua reserves the right to refuse. Promoter: Illamasqua Ltd, 6-8 Amwell Street, London, EC1R 1UQ www.illamasqua.com
FREAK PRE-ORDER TERMS OF SALE
Freak pre-order terms relate to purchases of Freak 75ml Eau De Parfum, Freak Limited Edition Gift Set, Pure Pigment in Queen of the Night and Nail Varnish in Hemlock, placed between 3rd October - 12 midnight GMT 20th October 2011.
When you place your order, payment will be taken for the pre-order item/s at the time of checkout. Your order will then be despatched via the delivery method chosen on or shortly after the 20th October 2011. If your order also includes item/s from the current live Illamasqua range, these item/s will be shipped as normal directly after placing your order; the Freak item/s will then follow in a second shipment on or shortly following 20th October 2011. Please note you will only be charged for delivery once.
Cancellations and amends cannot be made to your pre-order once it has been placed. However, once you have received your order you will be able to return in to us for a refund so long as it meets the Illamasqua returns policy - please click here for more details on returns.
FACEBOOK FAN 15% OFF
Available to registered Illamasqua members only. Not available to Illamasqua employees or Illamasqua professional members, and the promotional code can only be used once per account. 15% is taken off the subtotal before delivery. This offer can only be redeemed at www.illamasqua.com, and will run until 31st August 2012 (Date subject to change). 7 days notice will be given prior to change in end date. This offer is not transferable and has no cash value. Illamasqua reserves the right to refuse. Promoter: Illamasqua Ltd, 6-8 Amwell Street, London, EC1R 1UQ www.illamasqua.com
GIFTFORYOU Promotion
Promo code cannot be used in conjunction with any other promotions and is only applicable against products in the Christmas Gift Category 2011. The promotion is due to end on Tuesday 20th December 2011 at 11.59pm GMT, and applies to one transaction only. Please note professional or student discount does not apply to the Christmas Gifts products. Illamasqua reserves the right to remove the promotion at any time without prior notice. The offer is not open to Illamasqua employees or Illamasqua professional account holders. It is non-transferable and has no cash value. Illamasqua reserves the right to refuse. Promoter: Illamasqua Ltd, 6-8 Amwell Street, London, EC1R 1UQ www.illamasqua.com
10% LOYALTY DISCOUNT
Available to registered Illamasqua members only. This offer does not apply to professionals or Illamasqua employees. 10% discount will be automatically applied on the third order, and every order thereafter until offer closing date. This offer can only be redeemed at www.illamasqua.com and the 20 Beak Street flagship location (opening late-September 2010), but cannot be redeemed at any other retail outlet. To redeem your discount at 20 Beak Street you will require valid photographic identification. Not valid in conjunction with any other offer. The 10% discount is on the Illamasqua products ordered only and is not valid against delivery. Valid until 31st August 2011. This offer is not transferable and can only be used by the person whose name was given as the intended recipient. This offer has no cash value. Illamasqua reserves the right to refuse. Promoter: Illamasqua Ltd, 6-8 Amwell Street, London, EC1R 1UQ www.illamasqua.com
Free UK Delivery Promotion
This promotion is non-transferable and has no cash value. Free delivery applies only when selecting UK standard delivery. You must enter the code at the basket page. The promotion is only available to UK addresses. The promotion will end at midnight on Sunday 18th December.
BIRTHDAY
If you register your date of birth at illamasqua.com and your birthday falls within seven days from the registeration date, please note you will not receive an email before your birthday. However you will still receive an email on the day of your birthday. This offer can only be redeemed at www.illamasqua.com, for one transaction only and cannot be used in any other retail outlet or in connection with any other offer. The 15% discount is on the Illamasqua products ordered only and does not discount the postage or packing cost. It does not apply to the Sophie wristband or Sophie pencil. Offer cannot be used in conjunction with any other offer or discounts except the 10% loyalty discount. Does not apply to Illamasqua employees. This offer is not transferable. This offer has no cash value. Illamasqua reserves the right to refuse. Promoter: Illamasqua Ltd, 6-8 Amwell Street, London, EC1R 1UQ. www.illamasqua.com
FREE STANDARD UK DELIVERY
Free Standard UK Delivery applies to orders over £45. Basket value needs to be £45 or over after Loyalty or Professional discount has been applied.
STANDARD DELIVERY COSTS AND TIMES IN WORKING DAYS (Monday - Friday)
UK - £3.50
Elsewhere in the EU - £7.50
Rest of the World – £8.50
UK - Estimated delivery to the UK is 3-5 working days. Your order will be sent out via the most suitable carrier, depending on size and weight. Order tracking is not available for Royal Mail deliveries, so please wait the full 3 working days for your delivery to arrive. Your order can be delivered anytime between 7am and 9pm and a signature may be required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up. Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
EU & Europe - Estimated delivery to Europe is 8-10 working days. Unfortunately, we do not currently offer an Express Delivery option on European deliveries. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
USA - Estimated delivery to USA is 15-20 working days. Your order will be dispatched via the most suitable carrier, depending on size and weight. Unfortunately, we do not currently offer an Express Delivery option on transatlantic deliveries. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
Rest of the World - Estimated delivery is 14-21 working days. Australian, Brazilian and Russian deliveries may take between 21- 30 days. Unfortunately, we do not currently offer an Express Delivery option on worldwide deliveries. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
Brazilian delivery - Customs require a telephone number for all orders, so they can telephone directly for your citizenship number.
Please note we do not deliver to West Indies due to tax and custom reasons.
WEBSITE TERMS
1. ACCEPTANCE OF TERMS
Your access to and use of www.illamasqua.com (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
2. ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.
3. CHANGES TO WEBSITE
Illamasqua reserves the right to:
1. change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Illamasqua shall not be liable to you for any such change or removal; and
2. change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
4. LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
5. COPYRIGHT
1. All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Illamasqua Ltd or otherwise used by Illamasqua Ltd as permitted by law.
2. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.
6. DISCLAIMERS AND LIMITATION OF LIABILITY
1. The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
2. To the extent permitted by law, Illamasqua Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
3. Illamasqua Ltd makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
4. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Illamasqua Ltd for death or personal injury as a result of the negligence of Illamasqua Ltd or that of its employees or agents.
7. INDEMNITY
You agree to indemnify and hold Illamasqua Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Illamasqua Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
8. SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
9. GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.
COLOUR ACCURACY STATEMENT
We've made every effort to ensure the colours on screen are as close as possible to the to the actual product colours. Unfortunately, we cannot guarantee an exact colour match. Photographs and swatch colours will vary depending on your screen settings and resolution.
RETURN POLICY
Returning products to Illamasqua.
We hope you love your new make-up. However, if there is a problem with your order from illamasqua.com, it has arrived damaged or does not contain the colour/product you specified, please return it to us within 30 days and we will replace it or provide a refund.
Our returns policy
We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from illamasqua.com do not meet this expectation, you may return, within 30 working days from delivery, any item in its original condition for a full refund, provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item(s).
Please include a completed returns form with your items. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit.
If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition within 30 working days of delivery.
Refunds will only be made against the original credit/debit card used.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.
This policy is only applicable to purchases made online. If you purchased your item from one of our counters, please understand that each store has its own return policy. We're sorry, but returns for purchases made at an Illamasqua counter or partnered retail location may not be returned or exchanged at illamasqua.com.
Returns for purchases made online will not be accepted for return or exchange at an Illamasqua store or counter.
Your statutory rights remain unaffected.
HOW TO RETURN YOUR ITEMS:
1. Notify us of your intention to return the items.
This must be done within 7 working days of receiving your order, by calling Customer Services on +44 (0) 844 984 1700 or by emailing us at store@illamasqua.com with your order details. Please note that we can only accept returns for the reasons stated above, and cannot accept
returned goods that we reasonably believe have been used. You have thirty (30) days from the date of notification to return the items to us.
2. Return your items by post.
Please return your items in a securely sealed parcel, including the original dispatch note, a completed returns form and a receipt for the return
postage amount. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature on receipt).
The return delivery address is:
Customer services, Illamasqua Ltd
6-8 Amwell Street
London, EC1R 1UQ
Please ensure you retain proof of postage for use in the unlikely event that we do not receive your returned parcel. We cannot accept liability for
returned goods lost in transit.
3. Processing your refund:
If your refund is approved, we will process it within thirty (30) days of receiving your returned goods, provided that you have returned them to us in
their original condition. We will also refund the return postage amount, as long as a receipt for this has been included.
Reasons for return:
01 - Product damaged
02. - Incorrect product / colour sent
03. - Faulty product