Returns Policy
Returning products to Illamasqua.
We hope you love your new make-up. However, if there is a problem with your order from illamasqua.com, it has arrived damaged or does not contain the colour/product you specified, please return it to us within 30 days and we will replace it or provide a refund.
Our returns policy
We are committed to offering our Customers the finest cosmetic products available. If you feel the products you received from illamasqua.com do not meet this expectation, you may return, within 30 working days from delivery, any item in its original condition for a full refund, provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item(s).
Please include a completed returns form with your items. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit.
If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition within 30 working days of delivery.
Refunds will only be made against the original credit/debit card used.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification.
This policy is only applicable to purchases made online. If you purchased your item from one of our counters, please understand that each store has its own return policy. We're sorry, but returns for purchases made at an Illamasqua counter or partnered retail location may not be returned or exchanged at illamasqua.com.
Returns for purchases made online will not be accepted for return or exchange at an Illamasqua store or counter.
Your statutory rights remain unaffected.
HOW TO RETURN YOUR ITEMS:
1. Notify us of your intention to return the items.
This must be done within 7 working days of receiving your order, by calling Customer Services on +44 (0) 844 984 1700 or by emailing us at
info@illamasqua.com with your order details. Please note that we can only accept returns for the reasons stated above, and cannot accept
returned goods that we reasonably believe have been used. You have thirty (30) days from the date of notification to return the items to us.
2. Return your items by post.
Please return your items in a securely sealed parcel, including the original dispatch note, a completed returns form and a receipt for the return
postage amount. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature on receipt).
The return delivery address is:
Customer services, Illamasqua Ltd
6-8 Amwell Street,
London, EC1R 1UQ
Please ensure you retain proof of postage for use in the unlikely event that we do not receive your returned parcel. We cannot accept liability for
returned goods lost in transit.
3. Processing your refund:
If your refund is approved, we will process it within thirty (30) days of receiving your returned goods, provided that you have returned them to us in
their original condition. We will also refund the return postage amount, as long as a receipt for this has been included.
Reasons for return:
01 - Product damaged
02. - Incorrect product / colour sent
03. - Faulty product